Returns & Refunds
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
- Item must be in the same condition you received it: unused/unworn, with tags, and in the original packaging.
- You’ll need a receipt or proof of purchase.
How to Start a Return
Email us at hello@roamsmarttracker.com. We’ll confirm the next steps.
Return address: [INSERT RETURN ADDRESS]
Items sent back without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
You can always contact us with questions at hello@roamsmarttracker.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exchanges
The fastest way to get what you want is to return the item you have; once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling-Off Period
If your order is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in original condition (unused/unworn, with tags and original packaging) with proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at hello@roamsmarttracker.com.
