Popup doesn't appear when pairing Roam smart tracker

In some rare occurrences it is possible that the “half-sheet” popup for pairing Roam with your Android phone does not appear. For example, this may happen if you dismiss the popup by tapping somewhere else on the screen.

First, make sure that you have “Bluetooth” and “Location” turned ON. Close the Chipolo app in case you have it opened.

Bluetooth and Location allow the Fast Pair feature on your phone to automatically detect nearby devices.

What you should try first:

1. Swipe down from the top of the screen and tap Bluetooth to open the “Connected devices” screen.
2. You should see the Roam smart tracker listed in the upper part of the screen, just below the title.
3. Tap on the Roam smart tracker to start the pairing process.

If the above doesn't work:

1. Open the “Settings” app.
2. Tap on your Google account name (Google services and preferences)
3. Go to “All services” -> “Devices”.
4. Make sure “Scan for nearby devices” toggle is enabled.
5. You will see a list of devices titled “Available devices nearby”.
6. Tap on the Roam smart tracker on the list.

If none of the above works, you can follow the longer procedure described below:

1. Wait for up to 60 second after the last button press for your Roam smart tracker to go back to sleep (turn off). You will hear your Roam smart tracker beep when this happens.
2. Turn off your Android device.
3. Turn your Android device back on and wait 2 minutes for the operating system to properly boot up and all the required services start up.
4. Place your Roam smart tracker next to your Android device and press the Roam smary tracker's button again.
5. Your Roam smart tracker will make a beep when you press the button and the popup should now appear again on your Android device.
6. Make sure you tap on the 'Connect' button to start the pairing process